Versailles Furniture (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website (https://versaillesfurniture.ae/) or use our services.
By accessing or using our website or services, you agree to the terms of this Privacy Policy.
1. Who we are
Versailles Furniture operates in the [United Arab Emirates] and owns the website [https://versaillesfurniture.ae]
We comply with applicable laws, including the UAE Personal Data Protection Law (PDPL), so that your personal data is handled lawfully, fairly, and securely.
2. Scope of this policy
3. Information we collect
We may collect personal information when you:
- Browse or use our website
- Place an order or request delivery or installation
- Contact customer support
- Take part in promotions or campaigns
Types of data collected
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Location details
- Order and transaction details
- Messages, feedback, or inquiries
- Photos or content you share (with your consent)
- Technical data (IP address, browser type, cookies, device information)
4. How we use your information
4.1 Orders and services
- Process and deliver your orders
- Arrange delivery, assembly, or installation
- Provide customer support
4.2 Communication
- Send order confirmations and service updates
- Respond to your inquiries
4.3 Marketing (with consent)
- Send offers, promotions, and updates
- You can opt out at any time
4.4 Website improvement and security
- Improve website performance and user experience
- Monitor usage and analytics
- Prevent fraud and unauthorized access
4.5 Promotions and campaigns
- Manage contests, campaigns, and prize distribution
5. Legal basis for processing
We process your personal data based on:
- Your consent
- Contractual necessity (to fulfil your order)
- Legal obligations
- Legitimate business interests, such as improving our services
6. Data retention
We keep your personal data only as long as necessary to:
- Fulfil orders and services
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
7. Sharing your information
We may share your data only with:
- Delivery and logistics partners
- Payment service providers
- IT and website service providers
All third parties are required to keep your data confidential and use it only for the purposes we specify. We may also disclose data if required by law or by authorities.
We do not sell your personal data
8. International data transfers
Your data is primarily processed within the UAE. If data is transferred outside the UAE, we put appropriate safeguards in place in line with applicable laws.
9. Your rights
Under applicable law, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent for marketing
- Request deletion of your data (subject to legal obligations)
Parents or guardians may exercise these rights on behalf of minors under 18. To exercise your rights, please contact us.
10. Data security
We use appropriate measures to protect your data, including:
- Secure servers and encryption
- Restricted access controls
- Administrative and physical safeguards
You are responsible for keeping your account credentials secure.